1.8 Consumer Agencies
Learning Intentions
By the end of this section you should be able to do the following
1. Outline the main provisions of the Sale of Goods and Supply of Service act 1980
2. Describe how it protects the consumer
3. Outline the main provisions of the Consumer Protection Act 2007
4. Describe how it protect the consumers
5. Explain the redress available to the consumer from faulty goods
6. Write a complaint
7. List the agencies that aid consumer resolve their complaints